Troubleshooting

A site still won't open

• Make sure TYO Reach is switched on in the client app.
• Confirm you're using the browser TYO Reach is set up for — other browsers aren't routed.
• Reload the page after switching on; some sites cache the previous result.

The app won't switch on

• Check you're signed in and your plan is active on your dashboard.
• If you're past 500 MB and haven't completed the age check, finish that first — see Plans & age verification.

My data isn't counting / I hit the limit early

• Usage updates in the client app and on your dashboard; see Managing your data.
• Remember allowances reset on the 1st of the month and don't roll over.

Still stuck?

Get in touch and we'll help.