Get in touch
We're a small Australian team — real people answer every message. You can expect a reply within one business day for support questions, and faster for anything security-related.
We aim to respond to general support and billing enquiries within one business day (Monday to Friday, AEST). Security vulnerability reports are prioritised above all other mail — we aim to acknowledge those within a few hours and will provide a resolution timeline within three business days of confirming the issue.
If you're writing about a team or business enquiry, mention the size of your team and what you're trying to solve — it helps us route your message to the right person and get back to you faster.
What's your support coverage?
We respond to email Monday to Friday, Australian Eastern Standard Time (or Daylight Time, depending on the time of year). We don't currently offer weekend or after-hours phone support, but urgent issues like account lockouts or billing errors get bumped up the queue — include "urgent" in your subject line and we'll prioritise it.
Can I schedule a demo for my team?
Absolutely. Email [email protected] with a brief description of what you're trying to achieve — number of team members, whether you need a specific gateway region, and any compliance or IT constraints we should know about. We'll set up a call and walk you through the setup end to end.
I'm a journalist or I'd like to partner with TYO
For press enquiries, interviews, or editorial partnerships, reach out to [email protected] with your publication and a brief description of what you're working on. For technical partnerships, reseller arrangements, or integration discussions, use the same address and include "Partnership" in the subject line — we'll connect you with the right person.